IT ProTech Support was founded in 2011 in a small office in London EC1 by two engineers who were tired of watching businesses get bounced around call centres. Fifteen years on, that's still the whole job.
We started with four engineers, one phone line and a simple promise: if we can't fix it, you don't pay. Word of mouth did the rest. Today we support more than 1,240 businesses across the UK — law firms, clinics, logistics firms, accountants and retailers — with a team of 62 engineers and a 98.6% first-contact resolution rate.
We're ISO 27001:2022 certified and Cyber Essentials Plus accredited, which in plain English means our own security is audited by third parties — the same standard we apply to your environment.
Every customer gets a named account engineer. When you call, you talk to someone who knows your network, your quirks and where your printer keeps getting stuck.
If we can't explain the fix in plain English, we haven't fixed it properly. Ever.
Our ISO 27001 system isn't a poster on the wall — it's audited, tested and rebuilt every year.
Agreed before we start. If the job turns out smaller than we thought, the invoice shrinks too.